ORDER FAQS

WHERE IS MY ORDER?

All orders will ship within 20 business days.
Please double check if one or more of your items are PREORDER. If an item in your order is preorder, we will ship your order once all of the items are in stock.
NOTE: we are a small business, and we print all of our graphics at our print shop in house. We fulfill orders as fast as we can. Please give us grace on processing delays and shipping times that are out of our control.

I EMAILED AND NOBODY EMAILED ME BACK

Please allow up to 48 business hours for an email response.
Check your spam inbox to see if our response went there.
We check neonskycustomco@yahoo.com M-F, 9:00 a.m.-5:00 p.m., excluding holidays.

I RECEIVED THE INCORRECT ITEM OR INCORRECT SIZE

We are so sorry! Please email us at neonskycustomco@yahoo.com with a picture of the incorrect item/size.

CONTACTING OUR STORE OR SOCIAL MEDIA ABOUT ORDERS

Please do not DM us about orders, we will direct you to neonskycustomco@yahoo.com

MY ORDER IS DAMAGED

We are so sorry! Please email us at neonskycutomco@yahoo.com with a picture of the misprint or other issue.
NOTE: before the graphic is printed, there is a pre-treatment solution that is applied and sometimes you might notice a tacky-feel or light discoloration of the design when you receive your item. Simply wash your garment, and this will remove any residue and your garment will look and feel normal. The solution enhances color vibrancy, wash durability, and stain prevention!

CAN I PICK UP MY ORDER?

STILL NEED HELP?

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